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Frequently asked questions
- Is the item I want in stock?
- Can I place an order by phone?
- Do you have a printed brochure?
- Are your product reviews real?
- How long will my order take to arrive?
- What if I do not like it or it does not fit?
- Do you have a shop or somewhere I can come and visit?
- I am having problems placing an order, can you help?
- How secure is your website?
- Is the item I want in stock?
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If you can select the item as an option then it is in stock.
If the size or colour is not showing as available please Contact Us and we can advise you on the availability of the item and order it in for you.
- Can I place an order by phone?
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Yes you can.
Please call us on +44 (0)1225 745758, our office hours are Monday to Friday 9am to 5pm
- Do you have a printed brochure?
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No we do not produce a printed brochure.
We use the power of our website to show you many more pictures and fuller more detailed descriptions than is possible in a brochure.
- Are your product reviews real?
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Yes, everyone is as written (including spelling mistakes!!!)
We sometimes add our own comments which are clearly identified other than that we post them all straight as they are. We always encourage customers to write product reviews as we appreciate a second opinion is most helpful.
- How long will my order take to arrive?
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For full details on deliveries please see Delivery and Returns section of the website.
- What if I do not like it or it does not fit?
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Just send it back for exchange or refund!
We offer a 90 days returns policy, all the details including address labels are included in with your order. For full details on returns please see Delivery and Returns section of the website.
- Do you have a shop or somewhere I can come and visit?
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No we do not currently have a retail shop.
Value for money and cost savings mean that at present we do not have the facilities to accommodate visitors to collect or try on items. Our delivery and returns are comprehensive so will ensure a speedy purchase.
- I am having problems placing an order, can you help?
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To use our website it is essential to have Cookies enabled on your Internet Browser.
Cookies are used to store your basket contents while you are shopping with us. To check your cookies in Internet Explorer click on the Tools menu, choose Internet Options. In the box click on the Privacy Tab and set the privacy to Medium or lower and then click OK. Please note that if you have 3rd party security software such as Yahoo Toolbar then these may incorporate cookie blockers. If you are still having troubles please do not hesitate to call us.
- How secure is your website?
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Security is our top priority and we continually review and monitor all our systems.
Along with our own internal processes for checking the security of our website we take the additional measure of having McAfee test our site on a daily basis to ensure the integrity and security of our website. Click on the McAfee Secure icon on the left hand side for more details and peace of mind.







